Bardissi Enterprises – News – 04.14.09- AltiGen Communications Announces Max Communications Server 6.0 Update 2

AltiGen announces the general availability of MAX Communications Server 6.0 Update 2

Available immediately for download, MAX Communications Server 6.0 Update 2 has been released. The update includes a roll‐up of existing software fixes and three new client applications:

• MaxAgent 6.0

• MaxSupervisor 6.0

• MaxInsight 6.0

MAX CS 6.0 Update 2 will begin shipping on MAX1000, MAX2000, and the OFFICE series of products in May.

AltiGen announces the general availability of MAX Communications Server 6.0 Update 2

Available immediately for download, MAX Communications Server 6.0 Update 2 has been released. The update includes a roll‐up of existing software fixes and three new client applications:

• MaxAgent 6.0

• MaxSupervisor 6.0

• MaxInsight 6.0

MAX CS 6.0 Update 2 will begin shipping on MAX1000, MAX2000, and the OFFICE series of products in May.

MAX Agent 6.0

MAX Agent 6.0 brings the look and feel

of MaxCommunicator 6.0 to the

workgroup agents, replacing AltiAgent.

MAX Agent extends MAX Communicator’s functionality with the addition of 4 Workgroup Agent specific tabs:

• WG Queue

• WG Voicemail

• WG Status

• Agent Performance Stats

Licensing: Existing AltiAgent client

licenses will automatically be upgraded

to the new MAX Agent licenses.

MaxSupervisor 6.0

MAX Supervisor 6.0 brings the look and feel of MAX Communicator 6.0 to the workgroup supervisors,

replacing AltiSupervisor.

MAX Supervisor has expanded WG

statistics reporting capabilities including

new graphic charts and streamlined agent

performance information.

Licensing: Existing AltiSupervisor client

licenses will automatically be upgraded to

the new MAX Supervisor licenses.

MaxInsight 6.0

MaxInSight is a new Workgroup Monitoring application/reader board for displaying Workgroup statistics

on a desktop or flat panel monitor.

Agents and Supervisors can see:

• Workgroup Queue Status

• Agent Resource Status

• Real Time Operations Review

• Queue Alert Conditions

Combine real time data and graphical

display data Rotate through Multiple Workgroups

You may set an alert condition for each

data element and play a sound file

You may set a color code to easily

recognize the current condition/state

Licensing: MAX Insight 6.0 is a brand new application that requires additional licensing. 1 license is

required for each current session of MAX Insight