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Here at Sage Software Customer Support, we provide you with up-to-date technical information. Because you subscribe to a Sage support plan, we are sending you the following support article:
Two recent Microsoft updates have been found to affect printing options in Sage BusinessWorks (Microsoft .Net 3.0 and the XPS Document Imaging Essentials Pack). Microsoft has made changes to the printer subsystem in Windows, causing issues when printing forms and reports within Sage BusinessWorks. The following two errors are symptoms of this problem: “Access violation @ address 40003461 in module rtl60.bpl, write of address XXXXXXXX when previewing reports in Sage BusinessWorks.” “This printer driver requires more space than is allocated. (Needed XXXX;Alloc: 8096) when printing or previewing reports in Sage BusinessWorks.” It is our recommendation that you wait to install Microsoft .Net 3.0 or the XPS Document Imaging Essentials Pack until Sage BusinessWorks completes its testing and has an update available to address these changes. If you have downloaded these updates and you receive these error messages we have found success in trying alternate print drivers. If after testing alternate drivers you continue to receive error messages please contact customer support at 800-447-5700 or email: support.bw@sage.com Thank you for your commitment to Sage Software. We welcome opportunity to serve you further. |
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