Contact Us Today! (215) 853-2266

Bardissi Enterprises Blog

Bardissi Enterprises has been serving the Hatfield area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Our Help Desk Is Extremely Useful

Our Help Desk Is Extremely Useful

The IT help desk may seem like it is a throw-in managed service. After all, most of the maintenance to your organization’s IT will be done remotely. This remote maintenance will present your team with more reliable computers, servers, and networks. This enhanced reliability will allow them to be more productive, but what happens when they come across an issue in the course of work? Using similar technology, our IT help desk can get their issues resolved and get their technology back up and running quickly.

In managed IT services, the help desk is an extremely important product. Not only is there around-the-clock remote support for every machine on your managed services agreement, there are other benefits that come with having a dedicated help desk at your disposal. They include.

Enhanced Organization

Most businesses are flooded by client requests daily. Traditionally, these tasks would be relayed by hand from whomever took the call, but today there are automated ticketing systems for this type of work. If your people have problems with any piece of managed technology, they can simply put in a ticket and our help desk dispatcher will assign resources. This allows issues to be resolved faster by cutting down the amount of downtime that your organization sees by having technology troubles. Each ticket can be tracked and updated, streamlining communication and getting your technology problems resolved faster.

With our system, your call will automatically create a ticket, so if it is something our technicians can help you with immediately, it ensures that the proper person ends up with a work order. With help desk, communications and updates can be found in a central hub, keeping everyone on the same page.

Flexibility

Another major benefit of a help desk is the flexibility it gives. There are multiple ways to get in contact with technicians, including through the phone, email, and through our website. Since your users have many ways of contacting us, their issues take less time to be resolved, significantly cutting into downtime. 

Accuracy

Our IT professionals are good, but they aren’t perfect. They know that their job is to resolve your user’s technology problems so they can be as productive as they can be. The help desk puts you in direct contact with someone that can resolve your problem and ensures that your problem is documented. This allows our technicians to work unfettered, a good thing for them and all of our clients. 

To learn more about our managed IT services, including our 24/7/365 help desk, call our professional consultants today at (215) 853-2266.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, 28 February 2020
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Blog Archive

Recent Comments

Tip of the Week: Which Headphones are Right for Your Needs?
23 April 2018
I will recommend Plantronics Backbeat Pro 2 SE Noise cancelling Headset with it's Great features.
Gamification: Make Business Fun for Everyone
27 January 2017
The world is based on the games. There are many types of games as per the aussie essay writing servi...
Let's Talk Tablets
12 January 2017
The concept of tablet is far better than that of PC because you can bring them with you everywhere a...
Tip of the Week: Tweak Your Workday in These 4 Ways and See Major Results
12 January 2017
The only thing will I will say regarding this blog is that it is very helpful at least for me. As I ...
WatchGuard Releases Version 10.2.7 for WSM, Edge, Fireware, and Fireware Pro
23 December 2016
I really needed to know about the fireware but i was confused that where can i find information abou...