March 1, 2007 battery recall
Q1. Which ThinkPad notebook PC models are affected by this recall?
A. The recall affects the models listed below. Customers who bought these systems or an optional or replacement battery for these systems between November 2005 and February 2007 may have a battery subject to this recall.
- R60 and R60e Series
- T60 and T60p Series
- Z60m, Z61e, Z61m, and Z61p Series
These models may have shipped with either 6-cell or 9-cell batteries; only the 9-cell batteries with the part number FRU P/N 92P1131 are being recalled.
Q2. How can I find out if my battery is being recalled?
A. Go to www.lenovo.com/batteryprogram to determine if your battery is affected by the recall. If you prefer to call a Service Center, a worldwide phone list is also available at http://www.lenovo.com/thinkpad/wwphonelist.
Q3. What led you to do a recall?
A. There have been five incidents that came to our attention. Our number one priority is public safety and we concluded that a recall was appropriate in this case.
March 1, 2007 battery recall
Q1. Which ThinkPad notebook PC models are affected by this recall?
A. The recall affects the models listed below. Customers who bought these systems or an optional or replacement battery for these systems between November 2005 and February 2007 may have a battery subject to this recall.
- R60 and R60e Series
- T60 and T60p Series
- Z60m, Z61e, Z61m, and Z61p Series
These models may have shipped with either 6-cell or 9-cell batteries; only the 9-cell batteries with the part number FRU P/N 92P1131 are being recalled.
Q2. How can I find out if my battery is being recalled?
A. Go to www.lenovo.com/batteryprogram to determine if your battery is affected by the recall. If you prefer to call a Service Center, a worldwide phone list is also available at http://www.lenovo.com/thinkpad/wwphonelist.
Q3. What led you to do a recall?
A. There have been five incidents that came to our attention. Our number one priority is public safety and we concluded that a recall was appropriate in this case.
Q4. If my battery is recalled, how much will the replacement cost?
A. Lenovo is replacing the recalled batteries free of charge. If you return your recalled battery, the replacement battery will come with a one-year limited warranty from Lenovo.
Q5. Am I required to return my defective battery?
A. You are required to return it or recycle it as described in the instructions included with the replacement battery. The package with your replacement battery will include a prepaid shipping container for customers who choose to return their batteries. The package will also include instructions for customers who choose to take their batteries to a local authorized recycling drop-off point.
Q6. If my battery is recalled, how long will I have to wait for it?
A. Early in the process when demand is heaviest, it could take up to 4 weeks to receive a new battery.
Q7. Is it safe to continue using a system with a recalled battery until the replacement battery arrives?
A. If your battery has been recalled and you intend to transport your ThinkPad or use it in a manner that may subject it to external impact, you should turn off the PC, remove the battery, and only power your ThinkPad via an AC adapter.
Directions for removing the battery are available at www.lenovo.com/batteryprogram.
Q8. Is it safe to use a third-party battery in my system?
A. The safety of so-called “gray market” batteries is unknown, and we’ve had incidents involving these types of batteries. We encourage customers to use only batteries from either Lenovo, or authorized resellers, in our products.
Q9. Is this recall related to the Sony battery recall?
A. No. The two recalls are unrelated.
Q10. I replaced a defective Sony battery in my notebook PC. Are any of the batteries shipped as Sony replacements being recalled?
A. No, none of the batteries we shipped as replacements in the Sony recall are affected by this recall.
