AltiGen IP 705 PoE Module Recall

Bulletin: PoE Modules- Shipping On Hold
Summary: IP705 PoE Module Manufacturing Issue

We have verified that there is a manufacturing defect in recent shipments of POE modules (part number ALTI-POE904-CL2). This defect affects certain lots of production beginning Feb 1, 2013.

The defect may cause failures within the first 30 - 60 days of operation. We are currently testing a modified version of the module at a customer site. Once we have verified the issue has been corrected, we will resume shipping using the modified version. Our hope is to have the new module available within four weeks.

We will also be contacting all partners who have purchased POE modules since Feb 1, 2013. We believe it is best to proactively provide you with replacements for the modules shipped during that period to rule out any other problems that have not yet appeared.

In the meantime, customers using PoE will need to use the power cord provided with the telephone. We apologize for the inconvenience and are trying to remedy this as soon as possible.

If you run into any serious issues with a customer, we can join you in a call to help explain the situation and what is being done to resolve it.